The platform that empowers customer service leaders to deliver efficient, high-quality support at scale with an AI agent—continuously improving the speed and quality of results across all channels and languages, 24/7.
Raise the standard for quality customer service by delivering instant, proactive, personalized, and effortless support.
Provide immediate answers 24/7, reducing wait times and ensuring exceptional customer support across time zones.
Prevent issues before they arise with an AI agent that resolves problems at scale, ensuring every customer feels supported.
Transform every interaction into a unique and meaningful connection with AI that truly understands your customers.
Deliver seamless service experiences with AI that makes every interaction frictionless for your customers.
Effortlessly manage and improve your AI agent’s performance, ensuring it gets better with every interaction.
Gain clear insights into your automated conversations—pinpointing where your AI agent delivered relevant, accurate, and secure responses, and uncovering opportunities for continuous improvement.
Test your AI agent with simulated conversations to refine and optimize its performance, ensuring it improves consistently over time.
Coach your AI agent to follow specific rules, guidance, and multi-step processes. Have peace of mind that your AI agent will continuously learn from your feedback and grow with your business.
Effortlessly connect with your customers in over 50 languages, reaching them on their preferred channels—whether through messaging, voice, or email—ensuring exceptional support wherever they are.
Customize ada to your unique needs with robust APIs and flexible SDKs that seamlessly integrate with your customer service tech stack.
Build only what's unique to your brand and let Ada handle the rest. Ensure compliance, security, and reliability, all while using a single customer service platform that seamlessly operates across all channels, languages, and audiences.
Ada's platform is designed to seamlessly sync with the tools you use every day, like Contentful, Salesforce, and Twilio, sharing information across systems in real-time to boost the efficiency of your AI customer support.
Trusted by leading companies across 35+ countries.
HIPAA, SOC2, and GDPR compliance safeguard sensitive data with industry-leading security practices.
Built in safety measures ensure every interaction aligns with your company's policies.
High standards of protection at every stage of the data lifecycle ensure full compliance with privacy laws and regulations.
Manage hundreds of millions of interactions and effectively handle peak loads without compromising service quality.
Ada’s Spring Launch introduces smarter voice AI and tools that help your agent improve over time. Discover new capabilities like Coaching, Scorecards, Playbooks, and Recommendations.
