Leverage generative AI to use existing knowledge sources, like a knowledge base, to provide answers to your customers — no building or training required

Build a hard-coded chatbot using Ada's proprietary NLU model to understand customer intent with minimal training required

Allow additional customizations such as chat widget size, color schemes, font sizes, dark mode, etc.

Customize your bot's identity, tone, personality, and voice to guide the content it creates, powered by generative AI

50+ languages supported out of the box with no additional training required

Leverages generative AI to automatically suggest training questions, improving recognition without additional builder effort

Surface suggested questions before customers finish typing their inquiry, helping get them to the answer they're looking for more quickly

Measure how many conversations your bot was able to resolve. An Automated Resolution is a conversation between a customer and a company that is relevant, accurate, safe and does not escalate to a human agent.

Provide natural language feedback to guide Ada's generated replies, like modifying personality or instructions on how to handle sensitive topics

Define topics to track using keywords and get insights to better understand what customers are asking about

Measure key reporting metrics across digital and voice channels like Automated Resolution Rate, Average Handle Time, Containment Rate, CSAT, and Handoff Rate

Track valuable actions & conversions your customers complete during and after their conversation with Ada

Test how different variants of content perform and impact your objectives

Groups similar Not Understood questions together so builders can easily identify content gaps or improve training

Embed Ada's chatbot across on your website

Embed Ada's chatbot on your mobile app

Deploy Ada in Facebook Messenger, WhatsApp, Instagram and Twitter

Deploy Ada to automate conversations via SMS *Additional cost for Twilio Messaging

Deploy Ada's voice bot on your phone channel to replace or augment your IVR *Additional cost for Voice Automated Resolutions

Transfer conversations to agents using email

Transfer conversations to agents via chat

Let customers schedule a call back from a phone agent in the chat

Hand off a chat to ticketing or case systems

Set logic-based routing rules to transfer to a department based on customer information

Add tags to Ada's escalation for better reporting inside your agent platform

Allow Ada's bot to summarize the issue as it hands off to an agent

Authenticate your customers to personalize their experience

Access 30+ OOTB apps to leading third-party tools like Shopify, Marketo, Clearbit, and more

Leverage APIs to take action on behalf of customers

Track, audit, and revert changes to your bot in seconds

Single sign-on to meet your organization's security requirements