Customer Experience

February 12, 2021

Make 2021 the Year of the Customer

Shir Fomin

Infographic - 2021 CX Trends

CX leaders today need to leverage customer conversations to deliver exceptional experiences - regardless of where the customer interaction takes place. Dive deeper into these CX trends by downloading a copy of our report.

Shir Fomin

Shir Fomin

Shir Fomin is the Senior Manager of Lifecycle Marketing at Ada. Before working at Ada, Shir has worked on Demand Gen teams at other tech start-ups and is driven by providing customers with the best possible learning experience at every step of their journey.

More info about Shir Fomin: LinkedIn

Transform Your Oracle Cloud Ecosystem for a Post-Pandemic World

Customer Experience

Transform Your Oracle Cloud Ecosystem for a Post-Pandemic World

Here are tips on how to best leverage your Oracle cloud ecosystem to keep up with a rapidly changing digital landscape.

Lynn Pine May 12, 2021 • 5 min read

5 Key Takeaways About Scalable, Proactive CX

Customer Experience

5 Key Takeaways About Scalable, Proactive CX

We sat down with Forrester to help you build a scalable and proactive CX strategy - here are 5 key takeaways from that conversation.

Lynn Pine May 26, 2021 • 5 min read

The Human Robot Engagement Spectrum

Customer Experience

The Human Robot Engagement Spectrum

If you’re interested in an automation-first approach, but still unsure where a bot’s task ends and an agent’s task begins, we’ve got you covered.

Lynn Pine July 5, 2021