Product & Design

Introducing Satisfaction Surveys

At Ada, we’ve been focused on making it easier for our clients to measure and strengthen their automated support performance using customer feedback.

Chris Im December 6, 2018 • 1 min read

5 Big Ideas for an Automation-First World

Product & Design

Launching Our Latest Platform Features

We’re excited to launch the latest iteration of Ada’s platform features, designed to make it even easier to provide AI-powered automation as the first line of customer service.

Neil Whitney October 25, 2018 • 1 min read

Product & Design

New Redaction Feature Protects Customer Information

We’ve always supported our clients in maintaining the privacy and security of customer information. That’s why we’ve introduced a new platform feature, Redaction, which adds an additional layer of protection.

Perri Chaikof July 30, 2018 • 1 min read