Employee Experience

Adapting Ada’s Work From Home Policy and Culture in Response to COVID-19

Ada's Head of People, Chelsea MacDonald, uses a frustrating IKEA support experience to introduce how Ada is changing our work culture in response COVID-19.

Chelsea MacDonald March 24, 2020 • 2 min read

The CX Leader's AI & Automation Toolkit

Employee Experience

4 Ways to Keep Your Customer Service Reps Engaged

As agent attrition rates rise alongside customer expectations, it’s critical for businesses to redefine the role of the agent. We’ve provided four ways to keep your agents engaged to help reduce turnover and increase satisfaction for both your employees and your customers.

Leigh Lepage June 28, 2019 • 3 min read

Employee Experience

Finding a Meaningful Career in Tech Sales

Earlier this month, Ada hosted Pipeline’s inaugural speaker panel focused on empowering sales professionals with tools and support to succeed within the technology industry. Like us, Pipeline is committed to inspiring the humans in front of the technology.

Alexandra Levoguer November 28, 2018 • 2 min read