
The profitability of an excellent agent experience
Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.
Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.
Dan Manian, CEO and Co-Founder of Donut, talks with us about the importance of human connection for team-building and brand-building, and the powerful role automation plays in making it happen at scale.
Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.
Conversational AI isn't meant to replace your human CX teams, its job is to empower your employees to do more meaningful work. And now, it also opens the door to new opportunities for growth and professional development.
As agent attrition rates rise alongside customer expectations, it’s critical for businesses to redefine the role of the agent. We’ve provided four ways to keep your agents engaged to help reduce turnover and increase satisfaction for both your employees and your customers.