Employee Experience

The profitability of an excellent agent experience

Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.

Lynn Pine August 16, 2022 • 2 min read

The CX Leader's AI & Automation Toolkit

Employee Experience

A sweet take on automation vs human connection from Donut’s co-founder

Dan Manian, CEO and Co-Founder of Donut, talks with us about the importance of human connection for team-building and brand-building, and the powerful role automation plays in making it happen at scale.

Lynn Pine July 19, 2022 • 2 min read

Employee Experience

What CX and EX Can Learn From Each Other

Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.

Lynn Pine March 29, 2022 • 3 min read

Employee Experience

Carve Out New Career Paths With ACX

Conversational AI isn't meant to replace your human CX teams, its job is to empower your employees to do more meaningful work. And now, it also opens the door to new opportunities for growth and professional development.

Sarah Fox July 8, 2021 • 4 min read

Employee Experience

4 Ways to Keep Your Customer Service Reps Engaged

As agent attrition rates rise alongside customer expectations, it’s critical for businesses to redefine the role of the agent. We’ve provided four ways to keep your agents engaged to help reduce turnover and increase satisfaction for both your employees and your customers.

Leigh Lepage June 28, 2019 • 3 min read