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The profitability of an excellent agent experience
Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.
The Ada Blog
The latest news and expert advice on AI, automation, and customer service
5 Big Ideas for an Automation-First World
A sweet take on automation vs human connection from Donut’s co-founder
Dan Manian, CEO and Co-Founder of Donut, talks with us about the importance of human connection for team-building and brand-building, and the powerful role automation plays in making it happen at scale.
The importance of EX during periods of mass layoffs and economic uncertainty
To reduce employee churn, maintain employee engagement after layoffs, and reassure candidates that they are joining a company that can support their career goals, EX is paramount.
What CX and EX Can Learn From Each Other
Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.
3 Takeaways for Transformational, Automation-First ITSM
Brands need transformational ITSM to provide employees with best-in-class technology experiences by way of automation.
Carve Out New Career Paths With ACX
Conversational AI isn't meant to replace your human CX teams, its job is to empower your employees to do more meaningful work. And now, it also opens the door to new opportunities for growth and professional development.
Introducing Automated Employee Experience (AEX), and Why Your Brand Needs It
Interested in learning more about how automation can improve productivity and overall employee experience for your ITSM team and beyond? Let’s take a deeper look.
How to Build Trust in a Digital World for Employees and Customers
Can we simply pick up where we left off? Probably not, but here's how you can adapt to a digital world that puts employees and customers first.
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