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Digital Transformation Needs 2020 Vision
How do you keep customers satisfied at a time of uncertainty and high anxiety? We have some ideas.
The Ada Blog
The latest news and expert advice on AI, automation, and customer service
The CX Leader's AI & Automation Toolkit
How to Use Conversational AI to Handle Unpredictable Support Inquiries
The fact is, positive customer engagement no longer requires a human touch, but it does still require a personal touch. What’s the difference?
3 Ways AI Will Change How We Interact With Businesses
In the next five years, we will see a dramatic shift in how we interact with companies as they begin to deploy AI in increasingly sophisticated ways.
What Customer Support Teams Can Learn From World-Class Restaurants
Ada CEO Mike Murchison explains why companies look to world-class customer experiences as they try to determine what the future of CX should look like.
The Customer Service Implications of COVID-19
Ada's Head of Marketing, Ruth Zive, explains how COVID-19 is affecting her family, and how automation can reduce stress in challenging circumstances.
How Chatbots Are Leaving the Hype Behind
AI isn't perfect yet, but it is here to stay and is becoming increasingly sophisticated. Read on for more on what to expect from AI in the coming months.
Pros and Cons of Implementing a CX Chatbot
An in-depth look at the benefits and drawbacks associated with implementing a CX chatbot, covering the impact on your team, your KPIs, and more.
How To Pick the Right Customer Service Solution for Your Business
With customer expectations changing and technology becoming more complex, how do you choose a customer service solution to invest in? We're here to help.
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