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5 travel brands nailing automated brand interactions
These brands are paving the way for travel experiences of the future, with on point automated brand interactions that make every traveler feel like a VIP.
The Ada Blog
The latest news and expert advice on AI, automation, and customer service
The CX Leader's AI & Automation Toolkit
Talkdesk’s CMO on the value of industry-specific offerings
Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.
Growing your brand in a volatile economy
Prepare for the unexpected with automation. Automation is a critical infrastructure in your strategy to grow your company, and deliver on brand promises.
The value of going physical in a digital world
Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.
Beyond “headless commerce:" What else is on the horizon for ecommerce?
Three main trends that smart ecommerce leaders should be keeping an eye on.
The link between employee technology and customer smiles
Nathan Dawson, Senior Director of Global Customer Care Technology for SmileDirectClub, shares his thoughts on how technology impacts your employees, your customers, and your brand.
Highlights from Zendesk Relate: Ada in conversation with Tempur Sealy International
Check out the highlights from Ruth Zive’s, CMO at Ada, conversation with Tempur Sealy’s Digital Tools and Platform Manager, Annie Zheng.
Why StubHub’s VP of CX values simplicity over everything
Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.
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