The latest news and expert advice on AI, automation, and customer service
Ada has been purpose-built to provide businesses with the ability to empower their non-technical teams to launch and manage omnichannel customer experience without having to engage timely and costly IT resources and in-house developers.
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Despite the hype, and the considerable investment of time, dollars and resources, many chatbots are failing to meet customer expectations. This isn’t just my opinion. Gartner predicts by 2020, nearly half of all chatbots and virtual assistants launched in 2018 will be abandoned.
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