Here’s a deeper look at the role AI and data can play in helping companies predict everything from ROI and churn to specific customer service issues.
The latest news and expert advice on AI, automation, and customer service
The CX Leader's AI & Automation Toolkit
Looking to purchase knowledge base software but don’t know where to start? Read our guide on how to buy knowledge base software.
Conversational AI allows you deliver the experience your customers crave. Read this guide to learn the basics of conversational AI.
Examples of conversational AI you may be using in your day-to-day life across a variety of channels, platforms, and devices.
But as AI chatbots become more advanced, should they sound just like us, or retain some bot-ness?
Want to implement conversational AI for customer service? Read this guide to learn how conversational AI can help your customer service team.
Before you can determine if chatbots or conversational AI is best suited to your customer service needs, you have to understand the difference.
Why customer service leaders are sounding the alarm on containment rate and establishing new chatbot metrics
Here’s a look at why containment rate fails as an automation metric, and measures of success that can be tapped instead, such as automated resolutions.