As we wrap up Season 1 of Now Brands Talk, we reflect on the main patterns that came up in a full year of podcasting.
Creating VIP experiences for everyone who interacts
with your brand, anytime, anywhere
5 Big Ideas for an Automation-First World
New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.
Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.
Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.
Hear what CX leaders who attended our first ever in-person Ada Interact have to say about what’s next in CX and how brands can prepare.
We talk to Global Innovation Evangelist Brian Solis about what customer experiences of the future look like and how to design them strategically.
These brands are paving the way for travel experiences of the future, with on point automated brand interactions that make every traveler feel like a VIP.
Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.