Lessons learned from CX and AI leaders in NYC
Thought Leadership

Lessons learned from CX and AI leaders in NYC

March 7, 2019 by Team Ada
Three ways AI unlocks the benefits of omnichannel customer engagement
Thought Leadership

Three ways AI unlocks the benefits of omnichannel customer engagement

March 5, 2019 by Team Ada
Chatbots, Human Intelligence & The New York Times
Thought Leadership

Chatbots, Human Intelligence & The New York Times

March 1, 2019 by Ruth Zive
The future of the customer service representative
Thought Leadership

The future of the customer service representative

February 26, 2019 by Alexandra Levoguer
The Hidden Irony of Customer Service in Telco
Thought Leadership

The Hidden Irony of Customer Service in Telco

February 22, 2019 by Ruth Zive
3 Key Takeaways from Ada’s Executive AI Transformation Event
Thought Leadership

3 Key Takeaways from Ada’s Executive AI Transformation Event

February 20, 2019 by Ruth Zive
4 Reasons Why Automated Customer Service is Core to Your International Brand
Thought Leadership

4 Reasons Why Automated Customer Service is Core to Your International Brand

February 15, 2019 by Leigh Lepage
Thought Leadership

3 Customer Service KPIs Every Business Should Track

February 6, 2019 by Leigh Lepage
AirAsia Takes Off with Ada-powered Virtual Assistant
Announcements

AirAsia Takes Off with Ada-powered Virtual Assistant

January 28, 2019 by Leigh Lepage
Not All Chatbots Are Equal - How to Choose Wisely
Thought Leadership

Not All Chatbots Are Equal - How to Choose Wisely

January 21, 2019 by Ruth Zive
Future of Customer Service: Customer Engagement
Thought Leadership

Future of Customer Service: Customer Engagement

January 4, 2019 by Alexandra Levoguer
Ada Secures $19 Million in Series A Funding Led by FirstMark Capital
Announcements

Ada Secures $19 Million in Series A Funding Led by FirstMark Capital

December 18, 2018 by Ruth Zive