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Impactful Ways to Deploy Conversational AI on Your Website
Ideas for impactful ways to deploy conversational AI to match your business’s unique customer journey.
The Brand Interaction Blog
Creating VIP experiences for everyone who interacts
with your brand, anytime, anywhere
3 Types of Data for Good CX Decisions
We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.
5 Big Ideas for an Automation-First World
Q&A With Mike Murchison: Ada’s Co-Founder & CEO
We sat down with Ada's Co-Founder and CEO Mike Murchison to get some juicy insights on a tech leaders’ recipe for success.
Leveraging Employee Insights For Customer Care
We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.
The Key to Community and Unlocking Customer Emotions
This episode, we hear from Connor Curran, CEO at Local Laundry, about building a community based on authentic, genuine human relationships with customers.
How Health and Wellness Subscription Brands Retain Happy Customers
To maintain customer loyalty, subscription brands in the health and wellness industry need automation that’s as empathetic as it is efficient.
Creating Tight Alignment Between Sales and Marketing
In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.
Bot CSAT vs. Human CSAT: Why They Should Be Measured Separately
Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.
Q&A With Ruth Zive: Ada’s Chief Marketing Officer
We sat down with Ruth Zive, Ada's CMO, to learn more about her experience and her passion for creating better customer experiences.
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