The latest news and expert advice on AI, automation, and customer service
Here’s a look at why containment rate fails as an automation metric, and measures of success that can be tapped instead, such as automated resolutions.
Check out the highlights from Ruth Zive’s, CMO at Ada, conversation with Tempur Sealy’s Digital Tools and Platform Manager, Annie Zheng.
Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.
Make interactions more meaningful, experiences more personalized, and ultimately allow brands to anticipate needs and drive action across the entire customer journey.
Amrita Gurney, Head of Marketing at Float, talks to us about the evolution of brand and how growing companies can (and should) stay authentic as they scale.
We sat down with Ada’s first Chief Revenue Officer, Daniel Code-McNeil, to learn more about what makes someone a great leader, and how he incorporates this into his day-to-day work.
Proactive SMS can be a powerful tool to add to your Automated Brand Interaction arsenal. But first you will need to grow your list of SMS subscribers.
What do VIP experiences look like, exactly? We’ve pulled the top five ecommerce brands nailing their automated brand interactions.
It’s already been six months since we launched Now Brands Talk. We are celebrating this exciting milestone as we air our fifteenth episode.
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