/Hero%20Images/hero-swoop-3840.jpg)
Lessons From Ada Interact: Why Every Company is Becoming an AI Company and How to Get There
In the very near future, every company will be an AI company. Ada Interact told this story of a new era — one where CX drives business, and AI drives CX.
The Brand Interaction Blog
Creating VIP experiences for everyone who interacts
with your brand, anytime, anywhere
Ada’s April Update: Ada to Support Fast-Growing Fax Channel
We’re excited to announce that Ada is the first and only Automated Brand Interaction (ABI) platform to officially support fax technology.
5 Big Ideas for an Automation-First World
What CX and EX Can Learn From Each Other
Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.
Ada Interact Roundup: Reshaping CX with Automated Brand Interactions
Hosted by Ada cofounder & CEO Mike Murchison, this Ada Interact discusses the ideas and tools brands need to drive automation forward.
Ada’s Q1 Update: New Features to Accelerate Value, Scale Globally, and Easily Manage Content
We’ve added new innovations and product features to power more valuable brand interactions across channels, touchpoints, and departments.
Digital Transformation: Before, During, and After
How did a brand in a struggling industry pivot away from traditional into digital so successfully within a single year?
3 Types of Data for Good CX Decisions
We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.
Q&A With Mike Murchison: Ada’s Co-Founder & CEO
We sat down with Ada's Co-Founder and CEO Mike Murchison to get some juicy insights on a tech leaders’ recipe for success.
Leveraging Employee Insights For Customer Care
We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.
Featured Authors
