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The Data Is In: What Automated Interactions Tell Us About Customer Expectations in 2023
Using data from +125 million automated interactions, we identified key customer behavior trends to help you prioritize CX investments and plan for 2023.
The Ada Blog
The latest news and expert advice on AI, automation, and customer service
Q&A With Bronwyn Smith: Ada’s SVP of Operations
We sat down with Bronwyn Smith, Ada's SVP of Operations, to learn more about her professional experiences, and how companies can build better operations.
5 Big Ideas for an Automation-First World
Highlights From Zendesk Relate: Ada in Conversation With Tempur Sealy International
Check out the highlights from Ruth Zive’s, CMO at Ada, conversation with Tempur Sealy’s Digital Tools and Platform Manager, Annie Zheng.
The Importance of EX During Periods of Mass Layoffs and Economic Uncertainty
To reduce employee churn, maintain employee engagement after layoffs, and reassure candidates that they are joining a company that can support their career goals, EX is paramount.
Why StubHub’s VP of CX Values Simplicity Over Everything
Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.
Ada’s Q2 Update: New Features to Help Brands Move from Answer, to Action, to Anticipate
Make interactions more meaningful, experiences more personalized, and ultimately allow brands to anticipate needs and drive action across the entire customer journey.
The Changing Role of Brand Both Inside and Outside Your Company
Amrita Gurney, Head of Marketing at Float, talks to us about the evolution of brand and how growing companies can (and should) stay authentic as they scale.
Q&A With Daniel Code-McNeil: Ada's Chief Revenue Officer
We sat down with Ada’s first Chief Revenue Officer, Daniel Code-McNeil, to learn more about what makes someone a great leader, and how he incorporates this into his day-to-day work.
3 Tips to Grow a Healthy SMS Subscriber List
Proactive SMS can be a powerful tool to add to your Automated Brand Interaction arsenal. But first you will need to grow your list of SMS subscribers.
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