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Ada Interact roundup: How customer service can lead the AI transformation for your organization
For those that couldn’t join us at this year's Ada Interact, here’s a taste of what attendees experienced.
The Ada Blog
The latest news and expert advice on AI, automation, and customer service
Scaling developer workflows at Ada
As Ada grew, developer workflows started to break. The Developer Automation and Deployment Engineering team was tasked with finding a solution scales.
The CX Leader's AI & Automation Toolkit
Q&A with Mike Gozzo: Ada's Chief Product Officer
We sat down with Ada’s Chief Product Officer, Mike Gozzo, to get a deeper look at how a successful product is built to succeed in a crowded marketplace.
3 themes pulled from a full year of conversations with CX leaders
As we wrap up Season 1 of Now Brands Talk, we reflect on the main patterns that came up in a full year of podcasting.
The people defining the CX careers of the future
New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.
Mitigating bias in algorithmic decision-making for an equitable AI-driven future
In some ML applications, algorithmic bias can creep in — and it can quickly lead to unexpected outcomes. But how does it happen, and how can we avoid this?
Carta’s CRO talks about sales and the customer experience
Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.
Multilingual AI: An ensemble approach
Building multilingual conversational AI is a challenging top priority for brands today. But limitations can be avoided by adopting an ensemble approach.
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The crossover between brand and customer experience
Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.
Featured Authors
