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Announcing Ada’s new generative AI capabilities, and a new channel…
New generative AI capabilities to automate more with less effort, power more complex use cases, and bring AI to new channels.
The Ada Blog
The latest news and expert advice on AI, automation, and customer service
Designing the customer experience of the future
We talk to Global Innovation Evangelist Brian Solis about what customer experiences of the future look like and how to design them strategically.
The CX Leader's AI & Automation Toolkit
5 travel brands nailing automated brand interactions
These brands are paving the way for travel experiences of the future, with on point automated brand interactions that make every traveler feel like a VIP.
Making automation magic with conversational design
Engaging chatbot experiences take a solid tech foundation and build brand experiences on top of it using the principles of conversational design.
Talkdesk’s CMO on the value of industry-specific offerings
Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.
Ada Interact: Must-see sessions that’ll drive value for your brand
Here’s a sneak peek of the exclusive presentations and featured speakers you'll see in-person at Ada Interact.
The profitability of an excellent agent experience
Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.
Growing your brand in a volatile economy
Prepare for the unexpected with automation. Automation is a critical infrastructure in your strategy to grow your company, and deliver on brand promises.
The value of going physical in a digital world
Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.
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