Ada Interact roundup: How customer service can lead the AI transformation for your organization

For those that couldn’t join us at this year's Ada Interact, here’s a taste of what attendees experienced.

Sarah Fox December 1, 2023 • 6 min read

Engineering & AI

Should you use ChatGPT in your CX organization?

Before jumping in and applying ChatGPT directly to your stack, there are important factors CX leaders need to consider when evaluating solutions.

Grant Oyston February 28, 2023 • 2 min read

The CX Leader's AI & Automation Toolkit

Engineering & AI

New webinar: Preparing your CX organization to adopt generative AI

You know you should be adopting generative AI in CX, but do you know how? Get practical tips and industry expertise that will get you started.

Lynn Pine February 27, 2023 • 3 min read

Customer Experience

How to build a chatbot persona and increase engagement

Data shows that when you customize your chatbot to your brand and give your bot a persona, you can increase customer engagement and reach a wider audience.

Katie Cox January 24, 2023 • 1 min read

Customer Experience

The data is in: What automated interactions tell us about customer expectations in 2023

Using data from +125 million automated interactions, we identified key customer behavior trends to help you prioritize CX investments and plan for 2023.

Lynn Pine January 19, 2023 • 5 min read

Ada Stories

Q&A with Ruby White: Ada’s VP of People

We sat down with Ada's VP of People, Ruby White, to learn more about the professional experiences that’s shaped her career, and why Ada is a perfect fit.

Sarah Fox January 13, 2023 • 5 min read

Engineering & AI

Is your brand ready for generative AI? Here’s how CX leaders can prepare

Business leaders wrapping their heads around the impressive capabilities of ChatGPT are still wondering how LLMs can impact customer service.

Sarah Fox January 10, 2023 • 4 min read

Engineering & AI

Understanding the business implications of ChatGPT and Large Language Models (LLMs)

With the release of ChatGPT, the type and amount of work humans are expected to perform has fundamentally changed, transforming the world of business along with it.