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The Data Is In: What Automated Interactions Tell Us About Customer Expectations in 2023
Using data from +125 million automated interactions, we identified key customer behavior trends to help you prioritize CX investments and plan for 2023.
The Ada Blog
The latest news and expert advice on AI, automation, and customer service
Growing Your Brand in a Volatile Economy
Prepare for the unexpected with automation. Automation is a critical infrastructure in your strategy to grow your company, and deliver on brand promises.
5 Big Ideas for an Automation-First World
The Value of Going Physical in a Digital World
Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.
Beyond “Headless Commerce:" What Else is on the Horizon for Ecommerce?
Three main trends that smart ecommerce leaders should be keeping an eye on.
How to Set Up Your ABI Strategy For Success
Learn what you should expect of a Professional Services team, and the formula to achieving true collaboration between an ABI platform and your brand.
A Sweet Take on Automation vs Human Connection From Donut’s Co-Founder
Dan Manian, CEO and Co-Founder of Donut, talks with us about the importance of human connection for team-building and brand-building, and the powerful role automation plays in making it happen at scale.
Everything You Need To Know About the First In-Person Ada Interact
Ada Interact will be held in Chicago on September 14. For the first time ever, we’re bringing together our customers, partners, and Ada experts in person.
Kicking Off Ada’s Journey to Agility
We don’t want to just “do Agile,” we want to “be agile.” Join us as we kick off our journey to agility and learn what it means for our Engineering Team.
The Link Between Employee Technology and Customer Smiles
Nathan Dawson, Senior Director of Global Customer Care Technology for SmileDirectClub, shares his thoughts on how technology impacts your employees, your customers, and your brand.
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