The latest news and expert advice on AI, automation, and customer service

Sarah Fox

Sarah Fox is a scuba-diving, animal-loving journalist turned content marketer. In her career, she’s covered stories on development, written profiles on notable philanthropists, and interviewed celebrities with a passion for giving back. When she’s not producing content for Ada, Sarah’s likely fawning over her dog somewhere in the woods.

Ada Stories

ACX-PO Roundup: Highlights From The World’s First ACX Conference

On June 17th, Ada's one-day virtual conference, ACX-PO brought industry experts together to learn about the disruption of automation in the customer service industry. Here's a recap.

Sarah Fox July 6, 2021 • 5 min read

The CX Leader's AI & Automation Toolkit

Employee Experience

Introducing Automated Employee Experience (AEX), and Why Your Brand Needs It

Interested in learning more about how automation can improve productivity and overall employee experience for your ITSM team and beyond? Let’s take a deeper look.

Sarah Fox June 22, 2021 • 5 min read