We want to tell our story in a way that’s meaningful and memorable. We want the Ada brand to be different, just like our brand interaction platform.
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5 Big Ideas for an Automation-First World
Ada's Head of Marketing, Ruth Zive, announces Ada's successful Series B raise, enabling us to leverage our automation-first strategy across the world.
Ada's Head of Marketing, Ruth Zive, explains how COVID-19 is affecting her family, and how automation can reduce stress in challenging circumstances.
You may think you are delivering a great customer experience. But more than likely - your customers don't agree.
Without the right chatbot solution and strategy, both businesses and their customers are missing out on the real time-saving opportunities.
When it come to CX, here’s the thing – more people isn’t the answer – and the software vendors that provide customer support solutions are building businesses on the backs customer support teams and an assumption that customer dissatisfaction will persist, because their pricing structures necessarily depend on increased license counts for live agent use.
Thomas Friedman, Opinion Columnist with the New York Times, shared his thoughts on the future of automation and the customer experience. Friedman notes that ‘so-called’ “high-wage, middle-skilled jobs’ are becoming extinct in an AI-driven world”, and we wholeheartedly disagree.
In 2016, the Institute of Customer Service released its Customer Satisfaction Index, and telecommunications ranked last, with the highest number of customer complaints, at 20%, compared to the average of 12% across most industries. But automation is changing all of that, and quickly.