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The Hidden Irony of Customer Service in Telco

The Hidden Irony of Customer Service in Telco

In 2016, the Institute of Customer Service released its Customer Satisfaction Index, and telecommunications ranked last, with the highest number of customer complaints, at 20%, compared to the average of 12% across most industries. But automation is changing all of that, and quickly.

Ruth Zive February 22, 2019 • 2 min read