Customer Experience

3 themes pulled from a full year of conversations with CX leaders

As we wrap up Season 1 of Now Brands Talk, we reflect on the main patterns that came up in a full year of podcasting.

Perri Chaikof November 9, 2022 • 4 min read

5 Big Ideas for an Automation-First World

Customer Experience

The people defining the CX careers of the future

New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.

Perri Chaikof October 31, 2022 • 7 min read

Product & Design

New Redaction Feature Protects Customer Information

We’ve always supported our clients in maintaining the privacy and security of customer information. That’s why we’ve introduced a new platform feature, Redaction, which adds an additional layer of protection.

Perri Chaikof July 30, 2018 • 1 min read