The latest news and expert advice on AI, automation, and customer service

Lynn Pine

Lynn’s career has spanned across different kinds of content, from copywriting, to journalism, to marketing, and even mystery puzzle games. She brings facets from all these disciplines into her work at Ada. Outside of that, Lynn loves playing games, hiking, and reading about trees.

Customer Experience

What's the Line Between Personalization and Privacy

What's the line between privacy and personalization? Get the answer in this infographic.

Lynn Pine July 1, 2021

The CX Leader's AI & Automation Toolkit

Ada Stories

Ada's June Update: New Analytics Capabilities to Define and Measure CX Success

June product updates from Ada, including Goals, A/B Testing, and a major improvement to the activity feed and answer version history.

Lynn Pine June 29, 2021 • 3 min read

Customer Experience

Newsflash: Your Customers Don’t Know Anything About Your CX Strategy—And They Shouldn’t

The ultimate goal of your CX messaging is to drive conversions and revenue. Here are some tips to help CX professionals look at the bigger picture.

Lynn Pine June 7, 2021 • 3 min read

Customer Experience

Leveling Up Brand Experiences: From Personalized to Anticipated

Dive into some of the challenges businesses face while creating personalized, anticipatory experiences, and how a robust conversational AI can solve them.

Lynn Pine June 1, 2021 • 3 min read

Customer Experience

5 Key Takeaways About Scalable, Proactive CX

We sat down with Forrester to help you build a scalable and proactive CX strategy - here are 5 key takeaways from that conversation.

Lynn Pine May 26, 2021 • 5 min read

Customer Experience

Unify Marketing and Sales: Introducing Smart-keting with Salesforce

Ada’s intelligent automation platform integrates seamlessly with Salesforce to up-level your sales and marketing game by working alongside your agents at every step. Save your reps time and effort, stop the seat-swiveling, and accelerate your pipeline.

Lynn Pine May 25, 2021 • 3 min read

ABI Best Practices

The Inside Scoop: What Are the Most Popular Integrations Among Ada Clients

The right combination of integrations can power your Automated Customer Experience efforts, helping you scale thoughtful, proactive, personalized brand interactions across the entire customer journey.

Lynn Pine May 20, 2021 • 4 min read

Ada Stories

Ada’s May Update: Say Hello to Our Newest Integrations

Integrations are very powerful tools to activate more valuable brand interactions, and we want to make that power accessible to you in a single click, no code required. With that in mind, we built new Glass integrations, Apps, and Blocks to deliver a smoother customer experience.

Lynn Pine May 18, 2021 • 4 min read