Engineering & AI

Announcing Ada’s new generative AI capabilities, and a new channel…

New generative AI capabilities to automate more with less effort, power more complex use cases, and bring AI to new channels.

Lynn Pine April 28, 2023 • 3 min read

The CX Leader's AI & Automation Toolkit

Engineering & AI

What CX leaders can and can't do with generative AI

While the potential for generative AI is fascinating, we asked experts within Ada how the tech can actually be implemented right now for customer service.

Lynn Pine March 16, 2023 • 4 min read

Customer Experience

What Personalized CX Looks Like In Different Industries

There's a key feature to powering personalization at scale. We'll show you it applies to customer goals and intents that vary widely depending on the industry.

Lynn Pine March 15, 2023 • 4 min read

Engineering & AI

New webinar: Preparing your CX organization to adopt generative AI

You know you should be adopting generative AI in CX, but do you know how? Get practical tips and industry expertise that will get you started.

Lynn Pine February 27, 2023 • 3 min read

Customer Experience

The data is in: What automated interactions tell us about customer expectations in 2023

Using data from +125 million automated interactions, we identified key customer behavior trends to help you prioritize CX investments and plan for 2023.

Lynn Pine January 19, 2023 • 5 min read

Customer Experience

Carta’s CRO talks about sales and the customer experience

Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.

Lynn Pine October 25, 2022 • 2 min read

Customer Experience

The crossover between brand and customer experience

Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.

Lynn Pine October 10, 2022 • 2 min read

Customer Experience

Ada Interact attendees on what’s next in CX

Hear what CX leaders who attended our first ever in-person Ada Interact have to say about what’s next in CX and how brands can prepare.

Lynn Pine September 27, 2022 • 2 min read