The latest news and expert advice on AI, automation, and customer service

Lily Jiang

Lily Jiang is a Senior Product Designer with a love of creative problem solving. In her spare time she likes to dabble in photography, serenade unsuspecting people with her guitar, and work on side projects.

ABI Best Practices

6 Simple Tips for Designing a Winning Digital CX

When clients reached out to us for expertise on how to create a best in-class digital experience, we decided to dig deep and share our findings broadly.

Lily Jiang November 19, 2020 • 4 min read

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The Ada Blog

Lily Jiang

6 Simple Tips for Designing a Winning Digital CX

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