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Bénédicte Pierrejean

Bénédicte Pierrejean is a Senior ML Scientist in the Applied Machine Learning team at Ada. She has a PhD in Natural Language Processing and is passionate about improving customer's experiences using ML.

Engineering & AI

Getting around the limitations of generative AI for customer service

There are challenges to building a chatbot for customer service that provides high quality conversations and resolutions. Find out how we overcome them.

Bénédicte Pierrejean October 31, 2023 • 5 min read

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The Ada Blog

Bénédicte Pierrejean

Getting around the limitations of generative AI for customer service

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