Ada is a Leader in Chatbots and Customer Self-Service According to G2
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Ada is a Leader in Chatbots and Customer Self-Service According to G2

March 23, 2021 by Elan Keshen

Today, G2 announced Ada as a “Leader” in two of G2’s Grid® report categories for Spring 2021. As a Leader in both Chatbots and Customer Self Service

But wait, there’s more… Ada is branching out. With the launch of Ada Engage, Ada is now featured in the Conversational Marketing report and the Conversational Customer Engagement Report. Ada's inclusion in two new categories comes at a pivotal time - as we see the convergence of CX strategy. Service leaders and Marketing leaders are no longer siloed. They are coming together in the same automation tools to deliver consistent and seamless CX across the customer journey. At this time of digital transformation, one reviewer referred to Ada as “Game-changing, innovative, and future-proof.”

“We’re always appreciative of G2 ratings because this recognition comes from our customers, and our goal is to provide -- and help our customers provide -- exceptional service and seamless experiences. Companies that provide personalized experiences, who provide automated self-service, are the ones building meaningful relationships with customers. We’re proud of our historical leadership in chatbots and customer self-service, and our inclusion in two new categories for the company speaks to the depth of our capabilities and our reputation.” - Mike Murchison, CEO and Co-Founder of Ada

How has Ada performed in the past?

Spring 2021:

    • Chatbot - Leader 
    • Customer Self-Service - Leader

Winter 2021:

    • Chatbot - Leader 
    • Customer Self-Service - High Performer 

Fall 2020

    • Chatbot - High Performer 
    • Customer Self-Service - High Performer 

Summer 2020

    • Chatbot - Leader 
    • Customer Self-Service - High Performer 

Spring 2020

    • Chatbot - Leader 
    • Customer Self-Service - High Performer 

Winter 2020

    • Chatbot - Leader 
    • Customer Self-Service - High Performer 

Ada’s artificial intelligence powered chatbot is the only modern self customer service solution you will ever need. Each of our AI software is equipped with the most advanced features that will drive up your sales and customer engagement by almost a hundred percent!

Read the reviews for yourself. Head over to our review page to read about our clients’ experiences using the platform.

Visit Ada’s  review page on the G2 website.

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