We wrap up a year of conversations by reflecting on the main themes that came up — empathy, empowerment, and holistic CX strategyRead More
Now Brands Talk is a show for leaders who want to close the brand interaction gap and bridge that tricky divide between brands and the people who love them. Our core belief is that brands are only as good as how they interact. To earn favor and build trust, brands must be continuously available, completely consistent, and always helpful, no matter when or where an interaction takes place.
Each episode of Now Brands Talk features a conversation with a trail-blazing leader about connecting people with the brands they love. Tune in to the conversation.
Carta’s CRO shares his thoughts on the importance of delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.Read More
Colin Chow joins us to pick apart the “customer experience” so that companies can understand what they need to do to transcend siloes, align brand and CX, and start delivering the kind of VIP experiences that keep customers coming back for more.Read More
Hear what CX leaders who attended our first ever in-person Ada Interact have to say about what’s next in CX and how brands can prepare.Read More
Brian Solis, VP, Global Innovation Evangelist at Salesforce, talks about what the customer experiences of the future look like and what brands can do to start designing them strategically.Read More
When does brand experience become too much — and therefore detrimental? In this episode, we hear from Tyler Meema, Director of Client Success at Wealthsimple, about the creation of the client delivery curve framework to track CX equilibrium.Read More