Now Brands Talk is a show for anyone who rejects the status quo in CX. Each episode features a conversation with a CX leader about connecting customers with the brands they love. We also explore trends in CX, new customer behaviours and market expectations, optimizing the digital operating model, and holistic CX models.
Without an ongoing way to measure churn, you’re hurting your customer experience. Logan talks about building the runway while you’re taking off, being the dentist, and how to develop a proactive approach to customer relationships.
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For rapidly scaling brands, growing pains can make or break the customer experience. No one knows this better than Ben, who had previously scaled the Freshly CX team from less than 20 to nearly 400 people.
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At Ada, we talk to brands every day. We also help our clients talk to their customers every day. And now we want to bring you in on those conversations.
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