Personalize interactions and engage customers and employees with answers triggered by events

Connect Ada with your existing CRM, ticketing, and order tracking systems. Then proactively trigger answers based on events in these systems to engage customers with tailored offerings.

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Eliminate call centers, start your digital transformation with SMS

A digital transformation is underway and clients no longer want to pick up the phone to interact with a brand. Handover, one of Ada’s proactive channels, deflects high-volume expensive calls away from IVR to one of the highest engaged channels, SMS. 

With Handover, brands can deliver personalized experiences that increase customer satisfaction and revenue-generating opportunities while freeing up agents' time to focus on more complex, higher-value interactions.

Support your call center today while building for your digital-first future.

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Drive loyalty and retention with Proactive SMS

Keep customers engaged on the channels they prefer. Build proactive, two-way automated SMS interactions that engage customers with information they care about — like order tracking updates and exclusive offers.

3 Tips To Grow A Healthy SMS Subscriber List
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Train in whatever language you prefer and include brand specific terms with multilingual NLU

Combining the benefits of machine translation with a language-agnostic model, Ada lets you expand into new geographies with little-to-no additional training data needed. 

Edit training examples and view conversations, questions, and bot improvements in both the translated and original versions — making it faster and easier to improve and optimize the chat experience.

Preview multilingual support
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