Connect Ada with your existing CRM, ticketing, and order tracking systems. Then proactively trigger answers based on events in these systems to engage customers with tailored offerings.

A digital transformation is underway and clients no longer want to pick up the phone to interact with a brand. Handover, one of Ada’s proactive channels, deflects high-volume expensive calls away from IVR to one of the highest engaged channels, SMS. 

With Handover, brands can deliver personalized experiences that increase customer satisfaction and revenue-generating opportunities while freeing up agents' time to focus on more complex, higher-value interactions.

Support your call center today while building for your digital-first future.

Keep customers engaged on the channels they prefer. Build proactive, two-way automated SMS interactions that engage customers with information they care about — like order tracking updates and exclusive offers.

Combining the benefits of machine translation with a language-agnostic model, Ada lets you expand into new geographies with little-to-no additional training data needed. 

Edit training examples and view conversations, questions, and bot improvements in both the translated and original versions — making it faster and easier to improve and optimize the chat experience.