Connect Ada with your existing CRM, ticketing, and order tracking systems. Then proactively trigger answers based on events in these systems to engage customers with tailored offerings.
Ada’s no-code platform puts automation in the hands of the teams who know the brand best — marketing, sales, and support. Non-technical teams can completely own the automated brand interaction strategy, and create smart, proactive, two-way engagement that drives revenue, boosts conversion, and creates happy customers for life.
A digital transformation is underway and clients no longer want to pick up the phone to interact with a brand. Handover, one of Ada’s proactive channels, deflects high-volume expensive calls away from IVR to one of the highest engaged channels, SMS.
With Handover, brands can deliver personalized experiences that increase customer satisfaction and revenue-generating opportunities while freeing up agents' time to focus on more complex, higher-value interactions.
Support your call center today while building for your digital-first future.
Keep customers engaged on the channels they prefer. Build proactive, two-way automated SMS interactions that engage customers with information they care about — like order tracking updates and exclusive offers.
Combining the benefits of machine translation with a language-agnostic model, Ada lets you expand into new geographies with little-to-no additional training data needed.
Edit training examples and view conversations, questions, and bot improvements in both the translated and original versions — making it faster and easier to improve and optimize the chat experience.