Make success simple and repeatable. Get the customer and campaign view you need to improve your revenue outcomes.
Build more valuable interactions and inform the development of future products and services with Conversation Topics.
Use keywords and phrases to define topics, identify trends in customer interactions, and track performance over time with out-of-the-box reporting.
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Track actions on your website, both inside and outside of conversations. You can use Events to track when customers complete a checkout, click a link, take a specific action, and more. This gives you a good overview of how Ada is getting you closer to your goals.
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Run experiments, track results, and optimize the chat experience for desired business outcomes. Test reactive and proactive messages, Campaigns, and Answer flows.
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Applications unlock the potential of personalized customer service. Ada offers one-click, out-of-the-box applications with tools across support, marketing, sales, and IT. We also offer deep integrations into backend industry systems for Telco, Airlines, Ecommerce and Retail, Fintech, SaaS, and more. Work directly with Ada's Professional Services team to create custom apps, or your own dev teams can do that too.
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