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Originally aired June 23, 2020

Live agents are struggling to keep up with rising support inquiries.

Many Salesforce shops are seeking no-code chatbot solutions to help them scale their support and meet customer expectations.

Learn how AirAsia, an Ada + Salesforce client, used this automation-first strategy to:

  • Solve 80% of customer inquiries with an automated chatbot
  • Reshape support and empower agents to use AI to provide better live service
  • Build automated conversation flows in 100+ languages 

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