Customer service leaders know that great customer service is driven by ease, effectiveness, and emotion. To continuously win and retain customers in a world where their expectations are always changing, firms need to leverage service automation, data, and agents together to level-up their CX strategy.

An artificial intelligence powered chatbot is the modern solution that will meet and exceed the needs of your customers. In today’s competitive market, conversational AI is the advanced technology that will get things done.

Download this Forrester report to:

• Understand why firms that are expanding their digital channels are able to deliver better a customer experience 
• Discover how customer service technologies that are embedding AI and automation help streamline and optimize your operations
• Explore 20 technology categories that support customer service, in which Ada was included as a sample vendor.