When COVID-19 disrupted our personal and professional lives in early 2020, Zoom instantly became a de facto tool for businesses and individuals to stay connected. But, how were they able to scale a consistent and high-quality customer experience across the entire lifetime of a Zoom customer?
Learn how Zoom:
Scaled a consistent and high-quality customer experience across the entire lifetime of a customer
Connected Ada with Zendesk, setting up a seamless transition from AI to live agent when prospects and customers need more help
Saved their sales agents 19,000+ hours by taking an automation-first approach to CX
Download the case study to see the full story!
reduction in time spent qualifying leads
sales agent hours saved
reduction in live chat handle time
"We evaluated 5 vendors in total. We chose Ada because of their technical ability to scale with our volume, friendly UI and good usability, compatibility with Zendesk, and - most importantly - their partnership."
Lindsey Liranzo Segment Head - Global Online Sales and Sales Development
Zoom saved 19,000 sales agent hours while growing over 1,900%