InVision is a digital product design platform powering the world’s best user experiences. When InVision’s fast-growing platform outpaced their customer support system, they turned to Ada for a scalable automation-first solution. InVision integrated Ada’s conversational AI chatbot, deflecting anywhere between 600-700 tickets a week.
In collaboration with Ada, InVision’s chatbot was able to achieve:
93% query recognition
83% of inbound queries contained by the bot
$48,465 in Year-to-Date savings
Download the InVision case study to learn more!
customer query recognition
of inbound queries contained by the bot
saved in costs yearly after switching to Ada
“After Ada, we’ve seen a reduction in the ticket volume per registered user, which is exactly what we wanted to see.”
Mario Salomon, InVision Director of Revenue Operations
InVision saved $48, 465 per year after switching to Ada, how much will you save?