To build a compelling digital service model, Digicel knew they had to gain efficiencies that their legacy CX strategy simply couldn't give them - they knew they needed an AI-powered chatbot.
Learn how Digicel, the Caribbean's largest telco:
Scaled their single bot to front 50 different departments across 32 different markets
Saved $750k per year after switching to Ada
Connected Ada with Zendesk, setting up a seamless handover from bot to agent when customers need more help
Download the case study to see the full story!
engaged conversations per month
of chats responded to in less than 10 seconds
saved in costs yearly after switching to Ada
"The ability to create contextualized and personalized customer experiences for our customers that run 24/7 has been a massive step forward for us and fully validates our decision to partner with Ada."
Neil O'Hanlon Director of CX
Digicel saved $750k yearly after switching to Ada, how much will you save?