Retails' reliance on live agent assistance is no longer strengthening customer experience or bottom line. It’s actually the opposite.

“According to Forrester Research, 63% of customers will leave a company after just one poor experience, and almost two-thirds will no longer wait more than 2 minutes for assistance”

Download this article to explore: 

• Why live support is failing to meet retail customer expectations
• Opportunities for streamlining and strengthening support strategies
• Potential for uncovering new revenue with automation