Fuse AI And Agents To Drive Better Experiences
In the latest Forrester Report on customer service megatrends, Kate Leggett, Forrester VP and Principal Analyst and leading expert in customer service, speaks to how automation and artificial intelligence are fundamental to delivering best in class customer service. In fact, customers are comparing your support offerings to their best-ever customer experience - which likely leveraged automation and personalized conversational AI.
Just ask Forrester:
“Connected customers compare your customer service experiences not just with your competitors but also with the best experiences that they’ve had with consumer brands.”
Get your copy of this report to:
- Learn about how a combination of automation and AI chatbot serves as the foundation for customer service
- Understand how to support your super-agents by having automation take over reproducible work
- Discover how contact centres are shifting focus to quality of service and revenue activities