Drawing from the 120 million conversations that took place within Ada's platform in 2020, this report highlights the top 5 automated cx trends to look out for in 2021 - The Year of the Customer:

  1. Finally! One unified, seamless customer experience
  2. Companies are craving more customer conversations
  3. Digital conversations are happening across multiple social channels
  4. Companies are offering proactive customer engagement
  5. Waiting on hold will become a thing of the past

Download the report to learn more!

 
"AI and machine learning continue to be the driving forces behind the changes in all aspects of customer service technology."
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