Everybody hates when live agents sound like robots - reading from scripts, asking you to repeat yourself over and over. It's inefficient and annoying. Automate first with Ada and use your humans wisely! Ada automates more than 90% of customer inquiries, freeing Zendesk live agents to step in when it matters most.
"Ada's conversational AI platform partnered with Zendesk Sunshine Conversations provides a best-in-class experience for sales and support. Ada's ability to automate conversations and drive cost savings with simplicity and scale has made it a go-to solution for Zendesk customers of all sizes."
From SaaS to Fintech to eCommerce, companies are using the Ada + Zendesk combination to deliver the best-in-class mix of automation and live support!
Customers chat asynchronously, with seamless escalation to live support when it's needed. Meanwhile, Zendesk agents can serve customers in real time by entering and exiting the chat without interrupting the flow of conversation, working entirely in the workspace with which they are familiar and comfortable.
Sales reps shouldn’t get bogged down with manual, administrative tasks. Ada automatically turns pre-sales conversations into qualified leads in Zendesk Sell CRM, freeing up your reps to focus on what matters most — building valuable customer relationships and winning deals.
"Ada's customer experience solution has enabled us to decrease ticket handling time by over 90%! This gives our agents time to find new and exciting ways to interact with our customers."
Understanding the performance of your automation shouldn't be a guessing game. Ada's chatbot platform has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes.
