Zendesk Chatbots

Love Zendesk? You'll love how Ada makes it even better!

Give your customers the best of automation and agents. With Ada’s chatbot as the first line of support solving more than 80% of inquiries, your Zendesk agents are freed for high-value moments that drive both CSAT and sales.
upowork - Joe Wang
“With Ada at the front end of our Zendesk instance, we were able to lower live agent attrition to a mere 3%, while also growing customer CSAT. I have never seen that in my career.”
Joe Wang
Senior Director of Customer Experience
Upwork-1

Ada Glass: Move seamlessly from AI to agent

Allow Zendesk agents to enter and exit the chat without interrupting conversation flow.
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Companies that love Ada + Zendesk

From SaaS to Fintech to eCommerce, companies are using Ada + Zendesk combination to deliver the best-in-class mix of automation and live agents!

Watch the Upwork Story

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“Ada brings significant value to customer-centric businesses by accelerating responses to simple inquiries, delivering better first response times, and empowering human agents to prioritize the more complex issues.”
Astha Malik
VP of Platform
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Why use Ada's AI-powered chatbot?

✅ 24/7 customer support 

✅ Provide customer support in 100+ languages 
 
✅ Provide 1-to-1 personalization 

✅ Ticketing Automation
 
✅ No-code bot building
 
✅ Solve 80%+ of customer inquiries
 
Discover how LiteBit decreased ticket handling time by 90%+
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Analytics made simple

Understanding the performance of your chatbot shouldn’t be a guessing game. Our chatbot has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes.

Top 10 Chatbot tips for using automation with Zendesk
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