upowork - Joe Wang
“The Ada & Zendesk combination does an exceptional job of instantly providing answers to our clients and independent professionals. By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."
Joe Wang
Senior Director of Customer Experience
Upwork-1

Seamlessly Handoff from AI to Zendesk agents

Ada’s chatbot triages high-value opportunities and invites Zendesk agents to the conversation without interrupting customer experience. 

With automated lead generation and transcript summaries, your human agents are freed up for what matters most - building valuable customer relationships and winning deals.

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Companies that love Ada + Zendesk

From SaaS to Fintech to eCommerce, companies are using Ada + Zendesk combination to deliver the best-in-class mix of automation and live agents!

Watch the Upwork Story

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“Ada brings significant value to customer-centric businesses by accelerating responses to simple inquiries, delivering better first response times, and empowering human agents to prioritize the more complex issues.”
Astha Malik
VP of Platform
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Why use Ada's AI-powered chatbot?

✅ No-code bot building, launched in 30 days 

✅ Industry-leading AI to personalize content at scale
 
✅ Proactive campaigns to drive more interactions 

✅ Build 1 bot, deploy in 100+ languages
 
✅ Integrate with social channels in high demand
 
✅ Dedicated ACX consulting to ensure success
 
Discover how LiteBit decreased ticket handling time by 90%+
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Analytics made simple

Understanding the performance of your chatbot shouldn’t be a guessing game. Our chatbot has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes.

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