upowork - Joe Wang
“With Ada at the front end of our Zendesk instance, we were able to lower live agent attrition to a mere 3%, while also growing customer CSAT. I have never seen that in my career.”
Joe Wang
Senior Director of Customer Experience

Ada Glass: Move seamlessly from AI to agent

Allow Zendesk agents to enter and exit the chat without interrupting conversation flow.
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Companies that love Ada + Zendesk

From SaaS to Fintech to eCommerce, companies are using Ada + Zendesk combination to deliver the best-in-class mix of automation and live agents!

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“Ada brings significant value to customer-centric businesses by accelerating responses to simple inquiries, delivering better first response times, and empowering human agents to prioritize the more complex issues.”
Astha Malik
VP of Platform
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Why use Ada's AI-powered chatbot?

24/7 customer support 

Provide customer support in 100+ languages 
Provide 1-to-1 personalization 

Ticketing Automation
No-code bot building
✅ Solve 80%+ of customer inquiries
Discover how LiteBit decreased ticket handling time by 90%+
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Analytics made simple

Understanding the performance of your chatbot shouldn’t be a guessing game. Our chatbot has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes.

Top 10 Chatbot tips for using automation with Zendesk
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