Bernie Leas
"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."
Bernie Leas
VP Operations
Balsam Brands

Salesforce Live Agent Handoff

Seamlessly bring a Salesforce Live Agent into chat when a human touch is needed. The chat transcript is automatically passed to the agent to deliver speedy assistance. 

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Companies that love Ada + Salesforce

The world's largest companies are using Ada + Salesforce Live Agent to deliver a best-in-class customer service experience. 

Watch the AirAsia Story

Adam G airasia
"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products..”
Adam Geneave
Chief Customer Happiness Officer
Air Asia (1)
Making great CX the norm

Improve Agent Happiness

Enable your Salesforce Live Agents to enter the chat and solve more complex customer inquires not repetitive mundane FAQs. 

6 Reasons your Salesforce Live Agents are struggaling
Learn More