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Automation-first support for Salesforce Live Agent

Give your customers a best-in-class experience of automation and Salesforce Live Agents. With Ada’s chatbot as the front line of support solving more than 80% of inquiries, your Salesforce agents are freed for high-value moments that drive both CSAT and revenue.
Bernie Leas
"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."
Bernie Leas
VP Operations
Balsam Brands

Salesforce Live Agent Handoff

Seamlessly bring a Salesforce Live Agent into chat when a human touch is needed. The chat transcript is automatically passed to the agent to deliver speedy assistance. 

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Companies that love Ada + Salesforce

The world's largest companies are using Ada + Salesforce Live Agent to deliver a best-in-class customer service experience. 

Watch the AirAsia Story

Adam G airasia
"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products..”
Adam Geneave
Chief Customer Happiness Officer
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Making great CX the norm

Improve Agent Happiness

Enable your Salesforce Live Agents to enter the chat and solve more complex customer inquires not repetitive mundane FAQs. 

6 Reasons your Salesforce Live Agents are struggaling
Learn More