Take CX to new heights with Ada's travel chatbot

As competition and customer expectations continue to soar, quality self-service is essential to keep up with the needs of the modern, digitally-connected traveler. Wait times for live support should not be longer than security lines at the airport. Introduce an automation-first strategy with Ada’s travel & airline chatbot.

Watch your customer satisfaction reach new heights with Ada’s on-demand, self-service travel and airline chatbot as the frontline of your support. Dramatically reduce wait times by providing a personalized experience that automates both answers and actions in the customer’s language of choice. 

• Anytime, anywhere, let your customers:
• Search for flights, hotel rooms, and destinations
• Look up flight time, reservations & check-in
• Purchase tickets and packages 
• Get updates on delays and issues
• Access rewards and loyalty points
• Identify lost items and baggage

With Ada, your customer support team and marketing teams can automate actions that generate revenue. 

Drive sales with proactive, personalized up-sell promotions and cross-sell opportunities:

• Purchase tickets and reserve rooms
• Access lounge privileges
• Upgrade seats, meals, and entertainment
• Purchase hotel rooms, car rentals, and tours 
• Join your loyalty program

Ada integrates with live chat software to escalate high-value requests to agents for focused support and ensures a positive conversation by providing the agent with a full transcript.

Handle high churn customer scenarios and deliver a complete experience:

•  Address pricing concerns
•  Inform of flight changes and delays
•  Address missed connections or cancellations
•  Continue the conversation within the same chat window
•  Complete chat transcripts for live agents
•  Unified bot and live chat UI