Take CX To New Heights With Ada

You help customers connect with friends and family across countries and continents. But when they try to connect with you? You put them on hold.

Bring down wait times by 95%

As competition and customer expectations continue to soar, quality self-service is essential to keep up with the needs of the modern, digitally-connected traveler. Wait times for live support should not be longer than security lines at the airport. Introduce an automation-first strategy with Ada’s travel & airline chatbot.

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In just weeks, we were able to launch a chatbot that transformed the experience for our traveling customers, whenever and wherever they are in the world. We have cut customer wait times from more than one hour to less than one minute.

Bayley Clark | Head, Customer Happiness | Air Asia
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Take customers on new adventures

Watch your customer satisfaction reach new heights with Ada’s on-demand, self-service travel and airline chatbot as the frontline of your support. Dramatically reduce wait times by providing a personalized experience that automates both answers and actions in the customer’s language of choice. 

  • Anytime, anywhere, let your customers:
  • Search for flights, hotel rooms, and destinations
  • Look up flight time, reservations & check-in
  • Purchase tickets and packages 
  • Get updates on delays and issues
  • Access rewards and loyalty points
  • Identify lost items and baggage

Cruise with automated revenue

With Ada’s artificial intelligence chatbot, your customer support team and marketing teams can automate actions that generate revenue. 

Drive sales with proactive, personalized up-sell promotions and cross-sell opportunities:

  • Purchase tickets and reserve rooms
  • Access lounge privileges
  • Upgrade seats, meals, and entertainment
  • Purchase hotel rooms, car rentals, and tours 
  • Join your loyalty program

Stop grounding your agents

Ada’s conversational AI integrates with live chat software to escalate high-value requests to agents for focused support and ensures a positive conversation by providing the agent with a full transcript.

Handle high churn customer scenarios and deliver a complete experience:

  •  Address pricing concerns
  •  Inform of flight changes and delays
  •  Address missed connections or cancellations
  •  Continue the conversation within the same chat window
  •  Complete chat transcripts for live agents
  •  Unified bot and live chat UI 

Provide first-class service

Ada’s travel expertise allows your automated strategy to take-off from day one. Ada’s rapid deployment and industry experience ensure you realize the benefits of automation faster and start delighting your customers sooner. Hover over any block to discover how Ada keeps your revenue and CSAT score flying high.

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Support

  • Flight information
  • Baggage allowance 
  • Accommodations for minors & infants
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Manage booking

  • Book or change reservation 
  • Check in 
  • View itinerary
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Rewards & promotions

  • Reward programs 
  • Promotions 
  • In-flight services and hotel events
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Upgrades & add-ons

  • Add bags 
  • Seat & meal upgrades
  • Destination packages & experiences

Customer Testimonial

Ready to see Ada in Action?

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