Travel is on the rise and customer service volumes are soaring. Empower customers to self-serve with a 24/7 virtual travel agent. From checking flight statuses to booking hotels, Ada helps travelers get where they need to go.

Bring down wait times by 95%

Reach first-class customer satisfaction with an on-demand virtual travel assistant that can automate even the most complex customer service interactions.

Ada reduces wait times by providing hyper-personalized, automated customer service in a customer’s channel and language of choice.

Anytime, anywhere, customers can:

Search for flights, hotel rooms, and destinations
Look up flight time, reservations, and check-in
Get updates on delays and issues
Access rewards and loyalty points
Identify lost items and baggage

In just weeks, we were able to launch a chatbot that transformed the experience for our traveling customers, whenever and wherever they are in the world. We have cut customer wait times from more than one hour to less than one minute.

Bayley Clark | Head, Customer Happiness | Air Asia

Cruise with automated revenue

Automate customer service actions that generate revenue across the entire customer journey.

Create targeted, personalized, and proactive experiences that drive upsell and cross-sell opportunities:

Purchase tickets and packages
Upgrade seats, meals, and entertainment
Purchase hotel rooms, car rentals, and tours
Access lounge privileges
Join your loyalty program

Stop grounding your agents with high volumes of repetitive requests

Don’t let flight delays, missed connections, or other volume-surging scenarios stress out agents. Ada handles the bulk of customer interactions while integrating with your live chat software to seamlessly escalate high-value ones.

Agents can instantly take over the conversation in the customer’s channel of choice, while remaining in the workspace they know best. They also get the full conversation and customer context they need to offer focused support that leads to reduced handle times and happy travelers — a VIP experience for everyone.

Get customers moving with automation you can launch in days

See rapid time to value with Ada’s no-code platform by building your automated customer service once and deploying it across channels and markets instantly.

Automate conversations on your website, mobile, and over SMS
Launch quickly in popular social channels like Facebook Messenger, WhatsApp, Instagram, and Twitter
Train your conversational AI in one language and instantly translate it to over 100 others
Train questions directly in native languages for more control and localization