You provide customers with the latest and greatest in devices and plans, empowering them to connect instantly with anyone. And yet, when they want to contact you, you put them on hold. Ada’s customer service automation platform lets you enable effortless self-service across the entire customer journey.

Put great service on speed-dial with 24/7 automated customer service

Boost customer satisfaction by introducing Ada’s on-demand, virtual telecom assistant as the frontline of your support.

Reduce wait times and costs with a hyper-personalized experience that automates both simple answers and complex actions in the customer’s language of choice.

Monitor monthly data allotment
Upgrade their plan or purchase a device
Check account balance and pay bills
Set up calling features and voicemail
Track plan policies and device warranties

The ability to create contextualized and personalized customer experiences for our customers that run 24/7 has been a massive step forward for us and fully validates our decision to partner with Ada.

Neil O'Hanlon | Director of CX | Digicel

Answer the call for revenue and loyalty

Seamless, no-code integrations with your tech stack make it easy to leverage data from your CRM, MAP, and other tools to segment prospects and customers. Target and proactively engage customers with tailored offers and promotions to drive up-sell and improve CX.

Upgrade devices, plans, and data
New customer offers
Pay Per View channel purchases
Travel promotions
Internet/TV/landline packages

No more busy signals with a seamless handoff to agents

Ada integrates directly with your CXP to intelligently triage and route conversations, so customers are strategically escalated to email, live chat, or a scheduled callback depending on their plan, products, or inquiry.

No matter what channel they’re in, Ada ensures every customer interaction is efficient and exceptional by providing agents with the context they need to swiftly serve.

Ada’s deep knowledge of telecommunications means that from day one, you're ready to serve every customer. Avoid slow and costly deployment with help from Ada’s experts and start delighting customers instantly.