You spend time and energy to uncover why customers abandon their carts, but when they need your support - you abandon them. Ada’s conversational AI is the best shopping bot to improve your customer experience.
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Customers shop online to skip the long lines for fitting rooms and check-out. They also want to skip the long lines for customer support! Digitally-connected shoppers expect to get support as easily as they add new items to their basket. Introduce an automation-first strategy with Ada’s e-commerce and retail chatbot.
Make every touch-point a delightful one with Ada’s on-demand, self-service chatbot as the front line of your support. Put an end to wait-times by providing every customer with a personalized shopping experience, in their chosen language.
Anytime, anywhere, let your customers:
With Ada, your support and marketing teams can automate actions that generate revenue.
Drive sales with proactive, personalized offers, cross-sell opportunities, and upsell promotions:
Ada integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.
Handle high churn customer scenarios and deliver a complete experience:
With Ada, every customer can cut the line to access personalized self-service, on their channel of choice. Hover over any block to discover the benefits Ada brings to your customer experience.
