Better CX, Anywhere and Always

You spend time and energy to uncover why customers abandon their carts, but when they need your support - you abandon them. Ada’s conversational AI is the best shopping bot to improve your customer experience.

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It’s time to automate first with Ada

Customers shop online to skip the long lines for fitting rooms and check-out. They also want to skip the long lines for customer support! Digitally-connected shoppers expect to get support as easily as they add new items to their basket. Introduce an automation-first strategy with Ada’s e-commerce and retail chatbot.

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“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”

Priscilla Shaw | Continuous Improvement and Quality Assurance Specialist | cdbaby
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Add better experiences to your cart

Make every touch-point a delightful one with Ada’s on-demand, self-service chatbot as the front line of your support. Put an end to wait-times by providing every customer with a personalized shopping experience, in their chosen language.

Anytime, anywhere, let your customers:

  • Track order status
  • Change delivery details
  • Reference return and refund policies
  • Make exchanges
  • Understanding fitting and sizing
  • Check product stock
  • Proactively send shipping updates

Deliver profits, not delays

With Ada, your support and marketing teams can automate actions that generate revenue.

Drive sales with proactive, personalized offers, cross-sell opportunities, and upsell promotions:

  • Make product recommendations based on past purchases
  • Offer tailored promotions and coupons
  • Add items to orders  
  • Manage subscriptions
  • Drive upsells with related products, warranties, and add-ons
  • Decrease cart abandonment with targeted outreach and coupons

Skip the line to agent success

Ada integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.

Handle high churn customer scenarios and deliver a complete experience:

  • Help with returns and refunds
  • Address delivery concerns and delays
  • Continue the conversation within the same chat window
  • Complete chat transcripts for the live agent
  • Unified bot and Live chat UI within the CRM of choice
  • Feature-rich experience 

Ada Is Ready For Retail

With Ada, every customer can cut the line to access personalized self-service, on their channel of choice. Hover over any block to discover the benefits Ada brings to your customer experience.


Customer Support

  • Product inventory
  • Returns & Warranties
  • Sizing and fitting


  • Order status
  • Delivery details
  • Change order

Deals & Promotions

  • Coupons
  • Targeted promotions
  • Cashback & rewards


  • Product recommendations
  • Add to cart
  • Manage subscriptions

Customer Testimonial

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