Scale on-demand support with Ada's media chatbot

Ada’s conversational AI lets you meet your customers where they’re at, anytime, anywhere. Provide instant support 24/7 across multiple channels, whether it’s a prospect in need of subscription advice or an existing customer looking to troubleshoot a service.

Make it easy for your customers to get the help they need with personalized, tailored answers - without having to rely on IT. Ada’s no-code platform puts the support team in the driver’s seat to launch an automated customer experience that gets customers back to your content in a snap.

Anytime, anywhere, let your customers:

• Update subscription details
• Lookup billing cycle
• Stop and start services
• Investigate service disruptions
• Resolve billing questions
  

Don’t make your customers guess where and how to reach your human support team. Channel-steer the conversation using Ada’s conditional logic so that customers are strategically escalated to email, live chat, or a scheduled callback depending on their subscription tier, products, and inquiry.

Ada integrates with live chat software to escalate high-value requests to agents from any channel. Ada ensures every human interaction is efficient by providing context and customer details to the agent. Prioritize high-value customer scenarios and deliver a complete experience:

• Seamless transition from bot to live agent
• Equip the agent with bot transcript and customer details for speedy resolution and low customer effort
• Enable back-and-forth file transfer between customer and live agent
  Channel steer high-LTV customers and revenue-generating inquiries to live chat or scheduled callback
• Route non-urgent inquiries to email