It’s time to automate-first with Ada

The modern, digitally connected customer will not tolerate long support wait times, nor should they. Providing self-service support is vital to meet customers’ expectations. Take care of your customers by introducing an automation-first strategy with Ada’s insurance chatbot.

“As competition across the insurance industry continues to heat up, Ada has allowed us to differentiate our brand by providing a seamless self-service experience. Now with Ada, our customers on-the-go can now fill out forms, make claims, update their information, and browse and purchase new plans at any time - all without having to wait on an agent.”

VP of Customer Service

We’ve got you covered

Provide complete care for all customer inquiries

Reduce the risks of low customer satisfaction with Ada’s self-service insurance chatbot as the frontline of your support. Eliminate wait times by providing customers with a personalized experience in their language of choice.

Anytime, anywhere, let your customers:

Compare plans
Research flexible payment plans
Discover benefits and coverage
Find care including clinics, hospitals, and doctors

Deduct costs from your service center

With Ada, your sales and support teams can automate actions that generate revenue.

Drive new sales with proactive, personalized promotions and up-sell opportunities:

Purchase policy add-ons like travel, home, life, and car
Add new members to plans
View and submit claims
Proactively provide recommendations and tailored offers
Redirect members to the appropriate care practitioner

Ensure agent success

Ada integrates with live chat software to escalate high-value requests to agents for focused support and ensures a positive conversation by providing the agent with a full transcript.

Handle high churn customer scenarios:

Address policy concerns
Discuss delayed or denied claims
Continue the conversation within the same chat window
Chat transcripts delivered to live agents
Unified bot and live chat UI within the CRM of choice
Feature-rich experience

Customer Support

Claims

Policy Members

Add coverage & new members

Step up your support game

Ada brings the benefits of automated customer service to your insurance company. Hover over the blocks to discover how our automation delivers insurance excellence.