Claim The Benefits Of Ada

You tell customers you have their back, through the good times and bad. But when they need you the most? You put them on hold.

It’s time to automate-first with Ada

The modern, digitally connected customer will not tolerate long support wait times, nor should they. Providing a self-service  AI chatbot support is vital to meet customers’ expectations. Take care of your customers by introducing an automation-first strategy with Ada’s insurance chatbot.

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With Ada, we at Qapital were able to deliver the best mix of automation and agents. This combination has enabled us to manage and scale our business to serve over 1.9 million users and help them save more than $1 billion while maintaining a 4.8 or above rating in the app store.

Nimrod Barnea | VP, Customer Experience and Business Development | Qapital
Nimrod Barnea

Provide complete care for all customer inquiries

Reduce the risks of low customer satisfaction with Ada's self-service insurance chatbot as the frontline of your support. Eliminate wait times by providing customers with a personalized experience in their language of choice. 

Anytime, anywhere, let your customers:

  • Compare plans 
  • Research flexible payment plans 
  • Discover benefits and coverage 
  • Find care including clinics, hospitals, and doctors

Deduct costs from your service center

With Ada's conversational AI, your sales and support teams can automate actions that generate revenue.

Drive new sales with proactive, personalized promotions and up-sell opportunities:

  • Purchase policy add-ons like travel, home, life, and car 
  • Add new members to plans
  • View and submit claims  
  • Proactively provide recommendations and tailored offers
  • Redirect members to the appropriate care practitioner

Ensure agent success

Ada integrates with live chat software to escalate high-value requests to agents for focused support and ensures a positive conversation by providing the agent with a full transcript. 

Handle high churn customer scenarios:

  • Address policy concerns
  • Discuss delayed or denied claims
  • Continue the conversation within the same chat window
  • Chat transcripts delivered to live agents
  • Unified bot and live chat UI within the CRM of choice
  • Feature-rich experience 

Step Up Your Support Game

Ada brings the benefits of automated customer service to your insurance company. Ada’s intelligent chatbot brings all the benefits of automated customer service to your insurance company. Impress your customers with the best service automation in the business!

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Customer Support

  • Finding care
  • Compare plans 
  • Benefits and coverage
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Claims

  • Submit claims 
  • Declined claims and view claims 
  • Claim history
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Policy Members

  • Registration details 
  • Account details (address, banking details)
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Add Coverage

  • Purchase additional coverage
  • Add new members to plan, and add services

Customer Testimonial

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