The modern, digitally connected customer will not tolerate long support wait times, nor should they. Providing a self-service AI chatbot support is vital to meet customers’ expectations. Take care of your customers by introducing an automation-first strategy with Ada’s insurance chatbot.
You tell customers you have their back, through the good times and bad. But when they need you the most? You put them on hold.
Reduce the risks of low customer satisfaction with Ada's self-service insurance chatbot as the frontline of your support. Eliminate wait times by providing customers with a personalized experience in their language of choice.
Anytime, anywhere, let your customers:
- Compare plans
- Research flexible payment plans
- Discover benefits and coverage
- Find care including clinics, hospitals, and doctors
With Ada's conversational AI, your sales and support teams can automate actions that generate revenue.
Drive new sales with proactive, personalized promotions and up-sell opportunities:
- Purchase policy add-ons like travel, home, life, and car
- Add new members to plans
- View and submit claims
- Proactively provide recommendations and tailored offers
- Redirect members to the appropriate care practitioner
Ada integrates with live chat software to escalate high-value requests to agents for focused support and ensures a positive conversation by providing the agent with a full transcript.
Handle high churn customer scenarios:
- Address policy concerns
- Discuss delayed or denied claims
- Continue the conversation within the same chat window
- Chat transcripts delivered to live agents
- Unified bot and live chat UI within the CRM of choice
- Feature-rich experience
Ada brings the benefits of automated customer service to your insurance company. Ada’s intelligent chatbot brings all the benefits of automated customer service to your insurance company. Impress your customers with the best service automation in the business!
- Finding care
- Compare plans
- Benefits and coverage
- Submit claims
- Declined claims and view claims
- Claim history
- Registration details
- Account details (address, banking details)
- Purchase additional coverage
- Add new members to plan, and add services
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