Your customers want to talk to you. It’s time to stop avoiding them.

With every missed interaction, your bottom line and brand equity are at risk. Customers are left hanging, sales are lost, and brand promises fall apart.

Ada’s interaction platform helps brands connect meaningfully with every single customer to establish trust that nudges them to hit the checkout button and turn them into happy fans for life.

1 month

to launch

80%

Automated Inquiries

100+

Languages

95%

Wait time reduction

One bot, endless chat-assisted sales

Powered by advanced Conversational AI, Ada’s chatbot can predict exactly what your customers need and always be available to assist them through their pre- and post-purchase journey.

Finally, brands now have a 24/7 virtual clerk that can offer personalized engagement with each individual customer, anywhere and anytime they need it.

Empower your CX agents to deliver profits, not delays

Integrated with most popular CRM platforms for ecommerce, Ada automates complex and highly personalized customer actions, without limiting access to humans when it makes the most sense.

Armed with AI-powered interaction context and full customer information, agents can serve your customers with empathy and efficiency at scale.

Help your agents skip the line to success, cultivate meaningful customer relationships, and make an impact on your bottom line.

Hyper personalized shopping experiences, made easy

With Ada’s no-code integrations built for ecommerce, brands can leverage all data sources and client-facing channels to create the best omnichannel and hyper personalized shopping experiences at any scale.

Connect Ada to your CRM, marketing platforms, order management software, and more—without a single line of code.

Proactive brand interactions = unlocked sales growth

Don’t wait for customers to reach out for help. With Ada’s proactive campaigns, brands can invite customers to interact, send personalized product recommendations your customers will like, and prevent abandoned carts with irresitible offers.

Make shopping with your brand so personal and frictionless by proactively creating more meaningful brand interactions. Then your sales will follow.

Partners and Integrations

Order Management Systems

Save time and money by automating costly “Where Is My Order” inquiries and giving customers full transparency on the status of their order.

Customer Experience Platforms

Connect more personally with every customer, drive CX efficiency at lower costs, and generate more revenue at scale.

Social Messaging Channels

Deliver an omnichannel conversational experience that allows customers to talk to your brand instantly and on the channels they prefer, driving engagement and loyalty.

Data Analytics

Gain insight into your CX investments to make data-driven decisions and set yourself up for success.

Payment Processing Platforms

Securely and instantly process online payments without your customer ever having to leave the chat, boosting checkout rate and earning more sales.

"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”

Elaine Neo

Regional Social Marketing Manager

“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”

Priscilla Shaw

Continuous Improvement and Quality Assurance Specialist

"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."

Adam Geneave

Chief Customer Happiness Officer

"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."

Roman Georgi

Global Customer Experience Manager

"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."

Bernie Leas

VP Operations

Elaine Neo

Regional Social Marketing Manager

Priscilla Shaw

Continuous Improvement and Quality Assurance Specialist

"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."

Adam Geneave

Chief Customer Happiness Officer

"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."

Roman Georgi

Global Customer Experience Manager

Bernie Leas

VP Operations

Customer Support

Orders

Deals & Promotions

Sales

Grow your sales and win loyal customers with Ada

Explore all the ways Ada can help ecommerce brands deliver amazing brand interactions and turn conversations into successful checkouts. Hover over any block to discover ecommerce use cases enabled by Ada.