Learn how to transform your business with generative AI
Launch customer support automation in minutes with the power of generative AI. Resolve the most customer service inquiries — across more channels and languages — with the least amount of effort.
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-Org charts that help you evolve the customer service team
-Job descriptions that help you promote and hire the right people
-Phased AI adoption plan to help you strategize
-Breakdown of security and legal risks to help you mitigate them
Generative AI, ChatGPT, and LLMs have been thrown around a lot recently, but what do those terms really mean?
This 5 minute video will help break down those definitions, as well as explain:
Generative AI is taking the customer service world by storm, but there are important implications CS leaders need to consider before rushing to retrofit their existing tech stack.
Watch Mike Murchison (CEO & Co-Founder, Ada), Mike Gozzo (Chief Product Officer, Ada), and guest speaker Rowan Curran (AI/ML Analyst, Forrester) as they unpack the implications of generative AI on the strategy, people and technology powering your customer service organization.
Blog Post
With the release of ChatGPT, the type and amount of work humans are expected to perform has fundamentally changed, transforming the world of business along with it.
Read moreBlog Post
Rather than diminishing the role of customer service professionals, generative AI will actually amplify the importance of human input. Let’s explore how.
Read moreWebinar
Roundtable discussion featuring OpenAI that explores how Large Language Models (LLMs) can be leveraged to more efficiently drive customer service resolutions.
Watch on-demandBlog Post
Advancements have allowed ML teams to train large language models, but generative language models still have limitations.
Read moreBlog Post
In some applications, algorithmic bias can creep in — and it can quickly lead to unexpected outcomes. But how does it happen, and how can we avoid this?
Read moreBlog Post
You know you should be adopting generative AI in CX, but do you know how? Get practical tips and industry expertise that will get you started.
Learn moreVideo
Before jumping in and applying ChatGPT directly to your stack, there are important factors CX leaders need to consider when evaluating solutions.
Watch nowVideo
CX leaders know they need to incorporate generative AI into their strategy, but are still be asking, “how do I even get started?” We got you covered.
Watch nowBlog Post
While the potential for generative AI is fascinating, we asked experts within Ada how the tech can actually be implemented right now for customer service.
Read moreBlog Post
Best practices for knowledge management to make the most out of generative AI for CX automation while ensuring it remains relevant, accurate, and safe.
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The rising cost of human-led support is a frustrating reality in customer service. Is generative AI customer service the answer?
Learn moreBlog Post
We're revealing the best practices Customer Success managers use to effectively implement generative AI in customer service automation.
Read moreBlog Post
A new metric is now the North Star for customer support: Automated Resolutions. Here's how to optimize for it.
Read moreWe recently announced our deepened use of OpenAI’s technology to automate billions of customer interactions, using GPT-3 to automate the training of customer intents.
We’re excited to push this integration further by automatically building answer flows and content from our customers’ knowledge bases, as well as augmenting conversational insights.
Read More
Companies Tap Tech Behind ChatGPT to Make Customer-Service Chatbots Smarter
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ChatGPT Is Coming To A Customer Service Chatbot Near You
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You'll Be Seeing ChatGPT's Influence Everywhere This Year
Read More
Ada releases new automated generative AI-driven customer service suite
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