Learn how to transform your business with generative AI

Generative AI Explained

Generative AI, ChatGPT, and LLMs have been thrown around a lot recently, but what do those terms really mean?

This 5 minute video will help break down those definitions, as well as explain:

The implications of generative AI on your business
Limitations to consider when evaluating whether generative AI is right for you

The CX Leader's AI & Automation Toolkit

This comprehensive toolkit is a collection of templates and practical guides to help CX leaders build a foundation for customer service automation with AI, including:

Job descriptions
Org chart suggestions
A phased approach to adopting generative AI
Checklist to prepare the customer service organization for generative AI
And more!

Webinar: How to Leverage Generative AI for Customer Service Automation

Generative AI is taking the customer service world by storm, but there are important implications CS leaders need to consider before rushing to retrofit their existing tech stack.

Watch Mike Murchison (CEO & Co-Founder, Ada), Mike Gozzo (Chief Product Officer, Ada), and guest speaker Rowan Curran (AI/ML Analyst, Forrester) as they unpack the implications of generative AI on the strategy, people and technology powering your customer service organization.

Blog Post

Understanding the Business Implications of ChatGPT and Large Language Models (LLMs)

With the release of ChatGPT, the type and amount of work humans are expected to perform has fundamentally changed, transforming the world of business along with it.

Blog Post

Is Your Brand Ready for Generative AI? Here’s How CX Leaders Can Prepare

Rather than diminishing the role of customer service professionals, generative AI will actually amplify the importance of human input. Let’s explore how.

Webinar

The ChatGPT Opportunity: Bringing Generative AI to Customer Service

Roundtable discussion featuring OpenAI that explores how Large Language Models (LLMs) can be leveraged to more efficiently drive customer service resolutions.

Watch on-demand

Blog Post

How Ada Works Around the Pitfalls of Generative Language Models

Advancements have allowed ML teams to train large language models, but generative language models still have limitations.

Blog Post

Mitigating Bias in Algorithmic Decision - Making For an Equitable AI-Driven Future

In some applications, algorithmic bias can creep in — and it can quickly lead to unexpected outcomes. But how does it happen, and how can we avoid this?

Blog Post

Preparing your CX Organization to Adopt Generative AI

You know you should be adopting generative AI in CX, but do you know how? Get practical tips and industry expertise that will get you started.

Learn more

Video

Should You Use ChatGPT in your CX Organization?

Before jumping in and applying ChatGPT directly to your stack, there are important factors CX leaders need to consider when evaluating solutions.

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Video

The Importance of Onboarding AI to CX Organizations

CX leaders know they need to incorporate generative AI into their strategy, but are still be asking, “how do I even get started?” We got you covered.

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Blog Post

What CX Leaders Can and Can't Do with Generative AI

While the potential for generative AI is fascinating, we asked experts within Ada how the tech can actually be implemented right now for customer service.

Ada’s AI-based approach to customer support with OpenAI

We recently announced our deepened use of OpenAI’s technology to automate billions of customer interactions, using GPT-3 to automate the training of customer intents.

We’re excited to push this integration further by automatically building answer flows and content from our customers’ knowledge bases, as well as augmenting conversational insights.