Join us for the sixth installment of the ACX webinar series, where we explore how top brands are scaling AI support to meet customers where they are—without sacrificing quality or adding cost. This session dives deep into Scale & Coverage, one of the five dimensions of AI customer support.
You’ll hear firsthand how Loop Earplugs and Photo Booth Supply Co. are embracing AI across every major support channel—from chat and email to social and voice—to deliver seamless, always-on customer service.
🎤 featuring:
Toby Moors, Loop Earplugs
Toby is on a mission to make support smarter and more human. At Loop, he’s led a two-year journey with Ada that now automates 50% of tickets across chat, email, and social DMs—earning accolades like second place in Belgium’s Best Bot Awards and proving that scale doesn’t mean sacrificing personality. For Toby and his team, AI isn’t just a tool—it’s a teammate.
Aisha Ben Kahla, Photo Booth Supply Co.
As Head of AI and Resources, Aisha has been driving PBSCO’s omnichannel AI transformation. From building a phased rollout strategy to fine-tuning channel-specific performance, she’s turned AI into a strategic asset. That thoughtful approach has helped her team drive faster resolutions, reduce manual work, and prepare for high-impact voice support. Her team’s thoughtful, data-driven approach to scaling support is a model for AI-first operations.
🔍 what you’ll learn:
- How to identify and prioritize the right support channels for your AI agent
- The strategic value of phased implementations and channel-specific performance tuning
- Why embracing high-volume channels like voice, email, and social unlocks long-term CX ROI
- How to use data to continuously expand your AI agent’s knowledge and resolve rate
If you’re looking to scale your support without scaling your team, this is a can’t-miss session.
Save your spot and see how leading brands are doing more with AI.
Missed the previous episodes of our ACX series? Watch them on demand here.
