Ada’s enterprise-grade automation is backed by global security and privacy standards, ensuring that personal and confidential data is handled with care
Data is encrypted at rest and stored in Canada, the US, and the EU
All security controls necessary to support HIPAA compliance
Compliant with global privacy laws
Enterprise-grade security and compliance
Automating your customer service shouldn't be risky business. Ada’s enterprise-grade security and compliance adheres to global security and privacy regulations.
Single-sign on: Securely access Ada with SSO compatible with SAML and OIDC authentication protocols.
User controls: Maintain internal compliance with role-based permission settings that grant users different levels of access — from owner, to admin, to read-only.
Authentication: Enable customers to verify their identity directly through digital and phone channels.
Sensitive PII redactions: Automatically redact sensitive personal data from being displayed in automated conversations and in Ada's dashboard.
Anonymization in ML Models: Protect sensitive information as model performance is improved. Customer data is anonymized in Ada's ML algorithm training.
Privacy: Strictly adhere to global privacy laws GDPR, CCPA, and PIPEDA to support global markets without risk.
“The automated chat experience feels conversational and genuinely feels like a seamless part of our customer experience. With the Zendesk and Ada integration, we were able to not only save costs on seasonal headcount, but we were also able to see revenue growth from customers who were being served at faster rates.”
