Show up for customers in the channels they love. Delivering modern CX is just a few clicks away — no additional headcount needed.
Hassle-free customer service
“Ada has made us more available to our customers. Now, we have the scale to offer 24/7 support to customers across all of our markets - both on the web and in our mobile app.”
In the customer service world, convenience is everything. Offer customers everywhere, anytime, multichannel automated customer service. They'll thank you.
Web and mobile: Deploy automation on your website, for mobile devices, and natively in your mobile app with iOS and Android SDKs.
Social: Interact in the channels your customers use every day — WhatsApp, Facebook Messenger, Instagram, and more.
SMS: Put automation in the hands of your customers (literally), with Ada's SMS integration.
Agent handoff: Transfer customer conversations from any channel to a live agent with context to drive speedy resolutions.
Proactive: Build proactive, two-way SMS and web chat automation that engages customers with the things they care about most, like order tracking updates and relevant offers.
IVR to SMS: Speed up resolutions and cut agent volumes by moving phone conversations to lower-cost channels.
Looking to automate more traditional channels? We've got you covered. Replace old school IVR with Ada's AI-powered automation that resolves more phone conversations faster and at a lower cost.
Ada for Voice
