Eliminate long wait times with instant support
Provide instant support 24/7, in any language, and on any channel, including web chat, SMS, social messaging app, and more. No need to extend customer support hours or add new agents.
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Personalize customer support at scale with Ada
If you love your customers, why keep them waiting? Ada’s AI-powered platform automatically resolves the greatest number of customer support inquiries — across channels and languages — with the least amount of human effort.
Increase CSAT and personalize customer support at scale
Turn customers into ambassadors with hyper-personalization. Ada acts on each customer's unique information, intent, and interests with tailored answers, proactive discounts, and relevant recommendations.
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Put customer support agents back in charge
Boring and repetitive work can drag down productivity and morale. Why have skilled, expensive human resources acting like robots? Ada for customer service frees agents to resolve high-value inquiries that benefit from that human touch, empowering them to do more challenging and fulfilling work.
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Customer service automation, powered by applications
Out-of-the-box applications make personalized customer support at scale possible. Ada offers one-click, OOTB applications with tools across marketing, sales and CX. We also offer deep integration into backend industry systems, for Ecommerce, Retail, Media, Fintech, Gaming, Restaurants, and more. Development teams can also create custom integrations or work directly with Ada's Professional Services team.
Ready to see Ada in action?
