How To Build a Customer Experience Chatbot

Launch with Automated CX to acquire new customers and keep them for life.

Customers can’t succeed when their journey with your brand is disjointed. When Ada CX lives at the front end of all your customer touchpoints, you get the insight to create consistent, unified experiences across your customers’ lifetime.

Ada CX: 1+1=3

Ada CX combines the power of Ada Engage with Ada Support in one customer experience chatbot, empowering you to run personalized campaigns to both new and existing customers. Proactively engage your customers to:

Accelerate onboarding
Increase in-product adoption
Promote conversion, new products, and offers
Renew and upgrade subscriptions
Reduce churn

Simplify sales, marketing, and support

With Ada's AI chatbot across the customer journey, you have the power to connect with customers anytime, anywhere. Let Ada identify the customer and their intent through casual conversation, then direct the customer to the right team (sales or service) at the right time. Ada fuels your human team with the context they need to swiftly serve, sell, and impress.

Break down silos with Ada CX

Teamwork makes the dream work - that applies to your customer experience, too! Ada CX invites your sales, customer support, and marketing teams to collaborate on the best-in-class experience your customers deserve - from day one and beyond!

Unified customer insight

Get consistent analytics to inform the entire customer journey, from conversion to retention. With analytics to help you segment and target customers, Ada CX lets your sales and marketing teams tie your automated customer experience to real business results.