What People Are Saying About Ada

“We've surfaced Ada to our customers so their simple questions can be answered immediately, and more complex ones are seamlessly escalated to a live agent. We've seen fewer tickets, faster resolution times, less stress for live agents, and most importantly, happier customers."

“By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."

"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."

“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”

"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."

“We've surfaced Ada to our customers so their simple questions can be answered immediately, and more complex ones are seamlessly escalated to a live agent. We've seen fewer tickets, faster resolution times, less stress for live agents, and most importantly, happier customers."

“By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."

"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."

“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”

"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."