Engineering at Ada

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Join Ada at the forefront of AI-powered customer service

We’re a team of brilliant and fast-moving minds driven toward defining the future of automation. Transparency drives our culture, energizing and inspiring us to continuously raise the bar. Make an impression. Own it at Ada.

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The future of brand interaction

Digital interaction is now the de facto brand experience and customers have already adjusted. It’s time for brands to catch up.

But “digital” is more than just putting up a chatbot on your website. It’s about having more valuable brand interactions by moving from answering questions to actioning requests and ultimately anticipating customer needs and proactively acting on them. It’s about creating personalized experiences that make customers feel seen and heard. The only way to do that at scale is through automation.

This is what Ada’s Automated Brand Interaction platform is all about — every year, our technology powers billions of interactions across the entire customer journey, in multiple channels and languages, all around the world.

Our mission is to make everyone feel like a VIP, and together we can make it a reality.

Meet our engineering team

“Working at Ada has a lot of things going for it, the compensation is great, the tech/engineering work is interesting and exciting, everyone is contributing something useful, the growth opportunities, the values, the environment, the people”

- Software Engineer

“People and culture are fantastic, and the opportunity is there to have a strong voice in building the new generation of Ada products.”

- Architect

“Great impact of every Ada owner - short "distance" between engineering and product leads to quick product delivery; using many technologies; global company, owners have complementary types of expertise.”

- Machine Learning Scientist

See our platform in action

Be a part of the difference at Ada

Our engineering team is hiring world-class engineering leaders and establishing best practices. We understand that with fast growth can come uncertainty, which is why we communicate and live by our values every day.

We spoke to some of our engineering team anonymously to understand what excites them about Ada, and they talked about the ability to solve challenging technical problems and drive the evolution of a product forward. Engineers usually pursue a career in which they can impact people’s lives, and our team is galvanized by Ada’s mission to make everyone feel like a VIP through automated brand interaction.

Discover the power of being you

Embrace diversity

We embrace diversity, equity, and intentional inclusion as key to our mission. Authenticity is paramount in enabling success with diverse teams leading to better decisions and an inclusive culture regardless of geography.

Work anywhere

We are a fully remote, digital-first company with a culture that prioritizes strong relationships. We understand that some things work best in person and organize off-site and team gatherings throughout the year.

Feel energized

When Owners connect, they leave feeling more energized than before. We recognize talent and hard work - celebrating successes through our company #gratitude slack channel, value awards, promotions, and salary increases.

Well-being matters

Creating a psychologically safe space means giving employees the ability to be authentic and provide honest feedback without fear of judgment. We strive to support them with unlimited PTO, in-house social workers, wellness hours, and more.

Recent Engineering blog posts

Q&A With Jessica Popp: Ada's Chief Technology Officer

We sat down with Jessica Popp, Ada's CTO, to learn more about her journey to Ada and the ingredients that make someone a great leader.

Scaling Developer Workflows at Ada

As Ada grew, developer workflows started to break. The Developer Automation and Deployment Engineering team was tasked with finding a solution scales.

Understanding the Business Implications of ChatGPT and Large Language Models (LLMs)

With the release of ChatGPT, the type and amount of work humans are expected to perform has fundamentally changed, transforming the world of business along with it.

Our values

This is the foundation for everything we do at Ada — from how we build together to
how we serve our clients, to the way in which we approach a problem and support fellow Ada Owners.

Drive

Bias to action and delivering impact.

Energize Others

Show up with kindness and pragmatic optimism.

Get To The Deep Why

Know why you’re doing what you’re doing.

Focus

Do fewer things, better.

Always Be Improving

Never settle. Continually strive to improve.

Think Long Term

Build for where we’re going, not for where we are.

Diversity, Equity, and Inclusion

We believe that diverse teams make better decisions, driving better brand interactions and stronger business outcomes. The best ideas can come from anyone, and different points of view inspire powerful new solutions.