There’s no underestimating the power of experiences. They win customers for life, or lose them forever. And with the rising tide of customers approaching us each day, we can’t help but fail them right when it matters most. Because the moment customers actually try to talk to us — at that moment of interaction — they find themselves waiting endlessly on hold, bouncing from person to person and repeating themselves over and over.
They keep pleading, “Hey! Brand! Can you help me!?”
But in that crucial moment, the brand doesn't answer back. So that magical experience we envision — all of our good intentions, brand investments and promises — are undone in an instant.
Ada is the brand interaction layer that connects you and your customers — so your brand is continuously available, completely consistent, and always helpful.
With Ada, brands know exactly what customers want, when they want it — so, no matter the channel, the stage of the journey, the time of day, or the need, the experience always feels the same — like they're talking directly to your brand.
Imagine a world where brand interactions finally live up to brand communications —
and elevate them even higher. This world becomes a reality with Ada. Now, the next time someone says, "Hey Brand!" your brand answers back, and wows the customer like never before. And isn't that what everyone wants?